Customer Bill of Rights
At the core of our support promise is the Trulli Audio Bill of Rights, which outlines our customer-first philosophy. At Trulli Audio, we’re committed to your satisfaction. Here’s what you can expect:
Risk-Free Trial
30 days of complete satisfaction—guaranteed. If you’re unsatisfied for any reason, return it within 30 days of the original shipment date for a full refund. We’ll even cover the return shipping.
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Free Shipping
Standard shipping is free on all orders over $50.
Warranty
We stand behind the performance and craftsmanship of our products. Each item is carefully assembled, tested, and packaged to ensure a premium experience out of the box and for years to come. If something does go wrong, we’re here to help.
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Best Price Guaranteed
If the product goes on sale within 30 days of purchase, we’ll refund the difference.
Trade-Up Option
Trade in any Trulli product within one year and get credit toward something new.
Lifetime Care
We’re here to help for as long as you own your Trulli product.
Leading Technology
If your powered product has software updates, those updates will be available at no cost for as long as you own the product. Every product is part of any overall system plan…you can expand your Trulli System because you know we have long term, strategic plans that make sure your purchase won’t become an “orphan”.
Top-Notch Quality
If there’s a defect within 90 days, we’ll replace it.
Safe Disposal
We’ll recommend options for recycling your old gear safely and responsibly.
