Customer Bill of Rights
We do a lot more than simply sell speakers. We empower listeners through our devices. All of us at Trulli want you to experience music in its purest form - free from all constraints. Fueled by our passion for music and obsessed with customer experience, we promise to deliver the quality sound you deserve with the customer care you expect.
We are confident that you will love your new Trulli product, that's why we offer a risk-free trial period. If you are unsatisfied for any reason, let us know within 45 days of the original shipment date, and we will refund the full price and pay for return shipping. No strings attached.
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You shouldn't have to pay extra for delivery, so we took the liberty of providing free standard shipping on all orders over 50 USD. Place your order before 2PM Central Time on business days, and we'll ship anywhere in the United States on the same day. Signed. Sealed. Delivered. It's yours within 2-3 business days.
Awesome 2-Yr Warranty
Trulli has one of the most legit warranties in the portable electronics industry. With our bumper-to-bumper warranty, we cover just about everything for two years after the date of purchase, with a few exclusions. Our answer is yes to any reasonable request.
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Best Price Guaranteed
We honor price matching. If your Trulli product goes on sale within the 45-day trial period, contact us for a lower price. We will return the difference in the same form of payment as the original purchase. You can bank on it.
Want to trade-in your product for something new? Not a problem. You may trade in any Trulli product within one year of the original receipt date and receive credit towards the sale of a higher value product. All we ask is the product be returned in like new condition, with its original packaging and that you handle the shipping.
We're here to help and support you throughout your whole shopping journey and for as long as you own a Trulli product. Whether it's through email, chat, phone, or social media, our audio and tech experts are standing by to assist you. We're all ears.
We are constantly pushing the bar on sound quality to ensure we can ofer the best musical experience possible. If Trulli improves the performance of a specific model you bought, we will upgrade it to current standards at no charge within one year of your original receipt date.
We want you to enjoy our products to the max. If you purchase an item that has any defects or isn't up to quality standards, contact us immediately. We will replace any Trulli product that becomes defective within 90 days of purchase. You can expect nothing less than perfect.
Electronics disposal should be safe and easy. Our team of experts are available to lend a hand in processing your used equipment. Together we can find community recycling centers or local retailers who will collect your used device. Let us help you help the planet.
How Can We Help?
Any question you might have, any help you might need, we are here to help you get the most from our speakers. We want you to feel confident in your choice with Trulli Audio. Ask us anything.